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Open Positions
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Role:
We are in search of a customer-focused, data-driven individual with deep working knowledge of digital advertising channels to join our Client Success Team. This person enjoys diving into performance data to identify areas of opportunity to improve & maximize their client’s investments. This role's ultimate goal is to explain to our clients how & where their digital marketing investments are being spent, how they are performing, and proactively make recommendations aligned with their overall business goals. This is a growing, tight knit team and we are looking for individuals to help us drive the business forward in a fast-moving startup environment.
Responsibilities:
• Serve as the trusted partner for your client.
• Build credibility by understanding and addressing customer needs.
• Analyze digital advertising performance data and translate to clients, while identifying opportunities to provide back to vendors.
• Lead monthly calls with digital marketing providers and relay important information back to your client.
• Make recommendations to clients, providers and internal team as opportunities are presented.
• Take strong initiative and follow up with all inquiries and action items
• Document provider calls and consistently collect performance data
• Educate clients on best practices for their digital strategies and presence
• Onboard new clients and set them up for ongoing success
• Develop success benchmarks that are specific to each customer and make sure providers are working toward those
• Maintain a cadence of communicating with customers about their trends, sentiment, and finding opportunities to bring added value to the relationship
• Represent the voice of the customer to inform our sales process and development road map
A successful team member will:
• Be Curious
• Be Client Focused
• Be Analytical
• Be Driven
• Be Collaborative
• Be Fearless
Qualifications:
• Minimum 3 years customer service, account management or client facing experience
• Minimum 3 years digital marketing experience (Google Ads, Facebook Ads, Google Analytics, etc.)
• High level of accuracy, organization and attention to detail.
• Results-driven mentality, with a bias for speed and action.
• Experience working with senior or executive level contacts.
• Experience in automotive, furniture or legal industries is a plus.