Interested in joining our team?

Role:

We are in search of a customer-focused, data-driven individual with deep working knowledge of digital advertising channels to join our Client Success Team. This person enjoys diving into performance data to identify areas of opportunity to improve & maximize their client’s investments. This role's ultimate goal is to explain to our clients how & where their digital marketing investments are being spent, how they are performing, and proactively make recommendations aligned with their overall business goals. This is a growing, tight knit team and we are looking for individuals to help us drive the business forward in a fast-moving startup environment.

Responsibilities:

• Serve as the trusted partner for your client.

• Build credibility by understanding and addressing customer needs.

• Analyze digital advertising performance data and translate to clients, while identifying opportunities to provide back to vendors.

• Lead monthly calls with digital marketing providers and relay important information back to your client.

• Make recommendations to clients, providers and internal team as opportunities are presented.

• Take strong initiative and follow up with all inquiries and action items

• Document provider calls and consistently collect performance data

• Educate clients on best practices for their digital strategies and presence

• Onboard new clients and set them up for ongoing success

• Develop success benchmarks that are specific to each customer and make sure providers are working toward those

• Maintain a cadence of communicating with customers about their trends, sentiment, and finding opportunities to bring added value to the relationship

• Represent the voice of the customer to inform our sales process and development road map

A successful team member will:

• Be Curious

• Be Client Focused

• Be Analytical

• Be Driven

• Be Collaborative

• Be Fearless

Qualifications:

• Minimum 3-4 years customer service, account management or client facing experience

• Minimum 3-4 years digital marketing experience (Google Ads, Facebook Ads, Google Analytics, etc.)

• High level of accuracy, organization and attention to detail.

• Results-driven mentality, with a bias for speed and action.

• Experience working with senior or executive level contacts.

• Experience in automotive, furniture or legal industries is a plus.